This is to inform you that we are currently carrying out system security updates and server enhancements to provide a safer and more stable service. We sincerely apologise for any inconvenience caused during this maintenance period.
■ Service Information
Due to the ongoing maintenance, some features are temporarily unavailable.
- Affected services: Sign-up, Login, Reservation Check, My Page, and other website functions
- Maintenance period: Until Saturday, 9 May 2026
[Notice] Cruise bookings remain unaffected.
Your cruise reservation details are securely managed through each cruise line’s system and are operated independently. Therefore, your existing bookings and travel arrangements remain fully intact.
In addition, if you create a POLYTRIPS account after making a booking, or if you already have an existing account, you may provide us with your account ID. We will then assist in linking your booking and crediting the relevant points to your account.
■ Customer Advisory (Security Notice)
There may be attempts to impersonate our company and request personal information or payments.
- POLYTRIPS will never request personal information or additional payments via phone calls, text messages, emails, or any external channels.
- If you receive any suspicious communication (such as links requesting action), please do not respond and block it immediately.
■ Contact
If you have any questions, please contact us via the email below.
- Email: privacy@polytrips.com
We remain committed to providing a more secure and reliable service.
Thank you for your understanding.
