FAQ
Q. Why has the launch of the Disney Adventure been delayed?
A. The Disney Adventure represents a bold new chapter for Disney Cruise Line, as we transform a partially built vessel into a fully reimagined Disney experience at sea. As we bring this vision to life, we’ve encountered unexpected delays in the shipbuilding process. To ensure every detail meets the high standards you expect from Disney, we’ve made the difficult decision to postpone the Disney Adventure’s maiden voyage.
Q. When is the new maiden voyage for the Disney Adventure?
A. The maiden voyage is now set for March 10, 2026.
Q. I was booked on the maiden voyage of the Disney Adventure. What are my options?
A. Guests booked on the Disney Adventure’s original maiden voyage will have their reservations automatically moved to the new maiden voyage March 10, 2026, with a 50% discount. You can expect to receive a confirmation with your updated statement reflecting your reduced fare by October 8, 2025.
If you’re unable to sail on the new maiden voyage, please notify Polytrips by September 18, 2025. We will consolidate all requests and advise the cruise line before their final deadline (September 21, 2025). You may request a refund of the amount paid to the original form of payment, or use your 50% future cruise discount on a different sailing. Note that the future cruise must be booked by March 31, 2026, and the cruise must depart on or before March 31, 2027. All rebookings can be handled directly through Polytrips.
Q. I was booked on a Disney Adventure voyage affected by this delay. What are my options?
A. We will automatically refund any amounts paid to the original form of payment. Additionally, we extend a 50% discount of your voyage fare for use on a future cruise. The future cruise must be booked by March 31, 2026, and must depart on or before March 31, 2027. Rebookings are available through Polytrips.
Q. I am an impacted guest on a non-maiden voyage sail date OR I am a new guest making a new cruise booking. Can I book the new maiden voyage date?
A. Not at this time. Currently, guests booked on the Disney Adventure’s original maiden voyage will have their reservations automatically moved to the new maiden voyage March 10, 2026.
Q. Is the discount transferrable?
A. The future cruise discount is non-transferable and has no cash value; it is valid only for those Guests booked on the cancelled sailing.
Q. Can I combine this discount with other offers?
A. The future cruise discount is not combinable with any other offers or discounts and it cannot be combined with another future cruise discount; blockout dates apply.
Q. When will the discount be visible on my account?
A. The 50% future cruise discount will be notated and visible on your account by October 8, 2025. If booking prior to this date, please note that the 50% cruise discount will not be visible at the time of booking. You will receive an updated confirmation statement reflecting this discount once the discount is applied.
Q. I would like to add new guests to my travel party. How can I do that?
A. Yes, you may add new guests or change guest names. However, the 50% future cruise discount is non-transferable and only applicable to the original guests based on the original booking. The new guests added will have to pay the prevailing cruise fare for the selected future cruise date.
Q. I am unable to make any of the new sail dates. Can I change and transfer the 50% future cruise discount to my family/friends?
A. No – the 50% future cruise discount is non-transferable and only applicable to the original guests based on the original booking. New guests will have to pay the prevailing cruise fare.
Q. How long will it take for guests to receive refunds?
A. Refunds will be processed within five to seven working days after the cancellation of the impacted cruise. The exact timing depends on your card provider.
Q. What if I had other expenses that cannot be refunded (e.g. airfare)?
A. Many travel service providers offer flexible booking policies. For any other expenses incurred in relation to your cruise voyage, please contact your respective travel service providers directly.
Q. Will Disney Cruise Line refund the foreign exchange difference?
A. Refunds will be issued in USD, based on the original payment to Disney Cruise Line.
Q. Guests with multiple impacted sail dates, will they receive the same number of 50% future cruise discount?
A. There is a limit of one (1) future cruise discount per eligible Guest per cancelled sailing.
Q. For impacted guests, how many times can they change and apply their 50% future cruise discount on a new sailing?
A. The 50% future cruise discount is applicable only to your voyage fare for a new Disney Cruise Line sailing. It cannot be applied to existing bookings or any other costs or charges, including but not limited to, Taxes, Fees and Port Expenses. Guests are responsible for any balance due after the discount has been applied. The future cruise discount is non-transferable and has no cash value; it is valid only for those Guests booked on the cancelled sailing as determined by Disney Cruise Line in its sole discretion. Once a reservation is made with the future cruise discount, no name changes will be allowed; a name change will void the discount and the prevailing rate will apply. The future cruise must be booked by March 31, 2026, and must depart on or before March 31, 2027. The future cruise discount is not combinable with any other offer and blockout dates apply; limit one (1) discount per eligible Guest.
Q. Will the ship be delayed again?
A. We’re confident that the updated timeline provides the necessary flexibility to ensure every detail meets Disney’s high standards. We look forward to welcoming our guests aboard the maiden voyage on March 10, 2026.
Q. Is the Disney Adventure safe?
A. Yes. Nothing is more important to us than the safety of our guests and crew members.
Contact: For all rebookings and assistance, please reach out directly to Polytrips KakaoTalk Channel
